At Lilly & Lotus, we want sending and receiving flowers to be a joyful experience. If something doesn’t meet expectations, our team will always endeavour to make it right.Returns, Refunds & Cancellations
Flowers are natural and beautifully individual. Some blooms open fully, others may not; colours may vary slightly from images due to daily market availability. All arrangements are created using the best flowers available on the day.
We select only fresh, high-quality blooms. Care instructions are included with every delivery and should be followed closely to maximise flower life.
Flowers should last at least 3–5 days when cared for correctly.
If your flowers perish within 2 days, please contact us with 2–3 clear photos of the flowers in the vase. After assessment, we’ll be happy to offer a replacement where appropriate.
Cancellations made within 2 days of the scheduled delivery date may be eligible for store credit equal to the order value.
For major issues where a product is significantly different from what was described or unfit for purpose, customers are entitled to a remedy in line with Australian Consumer Law. Proof of purchase is required.
In the event of a minor error (such as a message card issue), we may offer a small gesture such as complimentary chocolates rather than a full refund. For significant errors, we will always work to correct the issue promptly.
If there is a quality concern, please notify us within 24 hours of delivery, including photos. Unfortunately, we’re unable to assess or resolve quality issues reported after this timeframe.
Guaranteed Same Day (local) delivery & Same Day Dispatch (Australia Wide) for postal orders for all orders placed before 12pm.
