Frequently Asked Questions
Ordering
Can I request specific flowers or colours?
We are always happy to consider special requests. While we cannot guarantee specific blooms due to seasonal availability, our florists will do their best to accommodate your preferences.
For custom orders or specific requests, we recommend calling our store on (07) 4927 5980 to speak with our friendly team.
What does “florist’s choice” mean?
All of our arrangements are florist’s choice, meaning the flower varieties and colours will vary depending on seasonal availability and what is looking its best on the day. This allows us to create unique, modern designs using the freshest flowers available.
Returns & Refunds
Do you offer refunds or returns on flowers?
Due to the perishable nature of fresh flowers, we do not offer refunds or returns for change of mind.
If there is a quality issue with your flowers, please contact us within 24 hours of delivery with photos, and we will work with you to resolve the matter.
Can I return non-floral products purchased in store?
Yes. Non-perishable retail items purchased in store may be returned or exchanged within 7 days, provided they are unused, in original condition, and accompanied by proof of purchase.
Sale items and perishable goods are not eligible for return.
What if there is an issue with the quality of my flowers?
If you experience a quality issue, please contact us within 24 hours of delivery, including clear photos of the flowers. This allows us to assess the issue promptly and fairly.
Unfortunately, we are unable to address quality concerns reported after this time frame.